Playvox Customer AI Help Center

Reporting

How to interpret Prodsight metrics and reports.

  • How does the Sentiment Analysis work?
  • What is Conversation-based reporting?
  • How to use the Topics Widget on the Dashboard?
  • How to use the Dashboard?
  • Which languages does Customer AI support?
  • How to use the Topic Groups Widget on the Dashboard?
  • How to read the Volume Chart?
  • How to Segment a Topic by User Attributes?
  • How to read the Net Sentiment Chart?
  • How do I search my conversations?
  • How to read the Sentiment Gauge?
  • How to use the Topics Widget on the Project View?
  • Subscribe to email alerts for topic trends
  • How to read the Trend Chart?
  • How to reduce the number of false positive matches in my topics?
  • How to read the Topic Groups report?
  • How to override sentiment classes?
  • How to bookmark/star Topics?
  • How to export my data?
  • Export messages from a Topic to CSV format
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