customer feedback analysis

Identify customer issues in support conversations with automated topic and sentiment analytics.

Get your last 2,000 conversations analyzed for free.

Get every conversation analyzed

No more guessing and anecdotes

Topic Auto-discovery

Automatically uncover topics mentioned by your users

Custom Topics

Find any mention by defining your own topics

Sentiment Analysis

Track how users feel about your product or service

5-minute setup

Connect with Zendesk or Intercom in a few clicks


Get a high-level overview

Prodsight automatically groups conversation topics into high-level categories so you can stay on top of what matters to your customers.


Gain deep context into customer issues

Read all mentions of a customer issue in a single-place to gain deep context behind a user issue and take action. Every mention of a topic is automatically highlighted and searchable which helps you quickly identify and verify underlying causes.


Test your hunches quickly

Sometimes you have a hunch about a customer issue but can't put a number on it. With Prodsight Search you can instantly find all mentions of a customer issue and quantify it to determine what action to take.


Connect your data in a few clicks
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Use Cases

Learn how Prodsight can help your business

Track user issues

Prodsight automatically uncovers topics that matter to your users and ranks them by the volume and sentiment.

Reduce churn

Prodsight can help you uncover churn reasons by isolating topics mentioned by your churned users.

Prioritize Roadmap

Prodsight helps prioritize product roadmap by identifying and quantifying customer issues and requests.


See how are our customers using Prodsight

"Issues which caused the most friction for users immediately bubbled to the top in the Prodsight reporting."
Phil H.
"It mines our conversations and helps us monitor what support questions are asked the most. This helps us keep on top of how've we can assist our customers."
Stephanie J.

Uncover your customer insights

Curious as to what insights are hiding in your support conversations?
Discover the power of automated conversation insights with our free 7-day trial.