customer feedback analysis
Identify customer issues in support conversations with automated topic and sentiment analytics.
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No more guessing and anecdotes
Get a high-level overview
Prodsight automatically groups conversation topics into high-level categories so you can stay on top of what matters to your customers.
Gain deep context into customer issues
Read all mentions of a customer issue in a single-place to gain deep context behind a user issue and take action. Every mention of a topic is automatically highlighted and searchable which helps you quickly identify and verify underlying causes.
Test your hunches quickly
Sometimes you have a hunch about a customer issue but can't put a number on it. With Prodsight Search you can instantly find all mentions of a customer issue and quantify it to determine what action to take.
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Track user issues
Prodsight automatically uncovers topics that matter to your users and ranks them by the volume and sentiment.
Prodsight can help you uncover churn reasons by isolating topics mentioned by your churned users.
Prodsight helps prioritize product roadmap by identifying and quantifying customer issues and requests.
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Uncover your customer insights
Curious as to what insights are hiding in your support conversations?
Discover the power of automated conversation insights with our free 7-day trial.