Prodsight

Automated ticket tagging for

Prodsight for Zendesk

Identify customer issues in Zendesk support tickets with automated topic and sentiment analytics.

No credit card required.

No more anecdotes and guessing

Get every Zendesk ticket analyzed

Topic Analytics

Uncover topics that matter to your customers

Sentiment Analysis

Track how users feel about your product or service

Direct Integrations

Prodsight directly integrates with popular support systems

TOPIC GROUPS

Get a high-level overview

Prodsight automatically groups Zendesk ticket topics into high-level categories so you can stay on top of what matters to your customers.

CONVERSATION SNIPPETS

Gain deep context into customer issues

Read all mentions of a customer issue in a single-place to gain deep context behind a user issue and take action. Every mention of a topic is automatically highlighted and searchable which helps you quickly identify and verify underlying causes.

POWERFUL SEARCH

Test your hunches quickly

Sometimes you have a hunch about a customer issue but can't put a number on it. With Prodsight Search you can instantly find all mentions of a customer issue and quantify it to determine what action to take.

Connect your data in a few clicks

Integrations

Icon Image

Zendesk

Live

Icon Image

Intercom

Live

Icon Image

Freshdesk

Coming soon

Learn how Prodsight can help your business

Use Cases

Track user issues

Prodsight automatically uncovers topics that matter to your users and ranks them by the volume and sentiment.

Reduce churn

Prodsight can help you uncover churn reasons by isolating topics mentioned by your churned users.

Prioritize Roadmap

Prodsight helps prioritize product roadmap by identifying and quantifying customer issues and requests.

Testimonials

Customer testimonials

"Issues which caused the most friction for users immediately bubbled to the top in the Prodsight reporting."
Phil H.
Eventree
It mines our conversations and helps us monitor what support questions are asked the most. This helps us keep on top of how've we can assist our customers.
Stephanie J.
Stratasan

Uncover your customer insights

Curious as to what insights are hiding in your Zendesk tickets?
Discover the power of automated Prodsight conversation insights with our free 7-day trial.