Zendesk Conversation Analytics powered by AI
Automatically identify and track customer issues in your customer conversations to improve your product and customer experience.
Insights for customer-centered teams
Make better decisions by listening to your customers
Prodsight helps inform and prioritize product roadmaps by surfacing topics that matter to your customers.
Prodsight helps customer support teams reduce support volume by visualizing most common requests.
Prodsight helps customer success teams identify friction points in customer experience and identify reasons for churn.
Conversation insights, automagically.
Say goodbye to manual tagging
Connect your data in a few clicks
Drill-down into any topic
Let Prodsight automatically discover topics mentioned by your customers. Stay on top of what matters to your customers.
Track topic trends
Visualise trending topics on timeline. Identify customer issues and verify what effect recent product changes had on your conversation volume.
Deep-dive into any topic
See every topic mention in a single place. Search within a topic to find quickly identify and verify underlying issues.
Track any topic
Sometimes you have a hunch about a customer issue but can't put a number on it. With Prodsight Search you can instantly find all mentions of a customer issue and quantify it to determine what action to take.
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Uncover your customer insights
Curious as to what insights are hiding in your support conversations?
Discover the power of automated conversation insights with our free 7-day trial.