🆕 Canned text filtering

When it comes to topic analysis, the cleaner the data – the more accurate the results.

But it’s not uncommon for canned text (i.e. email signatures, spam emails, automated messages) to get mixed into your user messages. Since Prodsight works to uncover topics automatically, canned text can lead to generic or spammy topics in your results. No one wants that!

Luckily, we can now remove most types of canned text so that you can focus on what matters – unique mentions of customer questions and issues.

Visit your Prodsight dashboardto check out the changes. 

Can still spot canned text? Let us know and we will work to remove it.