Prodsight

Automated conversation tagging for

Intercom_Logo_Horizontal_Black

Identify customer issues in support conversations with automated topic and sentiment analytics.

Get your 2,000 Intercom conversations analyzed for free

No more anecdotes and guessing

Get every Intercom conversation analyzed

Topic Analytics

Uncover topics that matter to your customers

Sentiment Analysis

Track how users feel about your product or service

Direct Integrations

Prodsight directly integrates with popular support systems

TOPIC GROUPS

Get a high-level overview

Prodsight automatically groups Intercom conversation topics into high-level categories so you can stay on top of what matters to your customers.

CONVERSATION SNIPPETS

Gain deep context into customer issues

Read all mentions of a customer issue in a single-place to gain deep context behind a user issue and take action. Every mention of a topic is automatically highlighted and searchable which helps you quickly identify and verify underlying causes.

POWERFUL SEARCH

Test your hunches quickly

Sometimes you have a hunch about a customer issue but can't put a number on it. With Prodsight Search you can instantly find all mentions of a customer issue and quantify it to determine what action to take.

Connect your data in a few clicks

Integrations

Icon Image

Intercom

Live

Icon Image

Zendesk

Live

Icon Image

Freshdesk

Coming soon

Learn how Prodsight can help your business

Use Cases

Track user issues

Prodsight automatically uncovers topics that matter to your users and ranks them by the volume and sentiment.

Reduce churn

Prodsight can help you uncover churn reasons by isolating topics mentioned by your churned users.

Prioritize Roadmap

Prodsight helps prioritize product roadmap by identifying and quantifying customer issues and requests.

What People say about prodsight

Testimonials

Prodsight makes it so easy to get actionable insights from your Intercom conversation data and puts you on a path to solving real problems for your customers.
Jeff Gardner
Intercom
"Issues which caused the most friction for users immediately bubbled to the top in the Prodsight reporting."
Phil H.
Eventree
It mines our conversations and helps us monitor what support questions are asked the most. This helps us keep on top of how've we can assist our customers.
Stephanie J.
Stratasan

Uncover your customer insights

Curious as to what insights are hiding in your Intercom conversations?
Discover the power of automated Prodsight conversation insights with our free 7-day trial.