Reduce customer churn with text analytics
Struggling with churn? Understand the main churn reasons with Prodsight's automated customer conversation analysis tool.
Free 7-day trial. Plans start from only $50/mo.
How does it work?
Identify product pain points
Prodsight automatically analyses your conversations by topic and shows you the sentiment of those conversations. Quickly and easily identify negative topics that are being highlighted by churned users - and use that data to fix product pain points.
Isolate topics associated with churn
Prodsight isolates conversations attributable to churned users, broken into sub-topics which provide more context and insight into the underlying reasons for churn. Examine this data to highlight issues with your core service offering so you can address problems and reduce churn.
Track churn-related topics
Prodsight enables you to track topics where users mention canceling their accounts or where they report bugs. With this data, you can begin to understand specific churn reasons and, crucially, develop a plan for tackling churn, as well as charting churn reasons over time.
Measure the impact
You need to know whether your actions to reduce churn are actually making a difference. Prodsight allows you to visually track the reasons for churn over time so you can assess the impact of your initiatives, tweaking them as necessary.
Automate your customer conversation analysis with these powerful features
Tackle your churn today
Once you’ve identified why your customers are churning, you can start to address it. Let Prodsight make it easy for you to reduce churn and sign up for our seven-day free trial today.
Not quite ready to sign up yet?
Why not book a live demo with one of our team? We’ll show you how Prodsight works, and how we can help you to reduce customer churn.