Playvox Customer AI Help Center

Topic Taxonomy

Learn how to build a strong topic taxonomy.

  • How to delete topics?
  • What are Subtopics?
  • What can the Topic Groups be used for?
  • How do the Topic Suggestions work?
  • How to create Topics?
  • How to use keywords in Topics and Subtopics?
  • How to merge duplicate topics?
  • Remove unwanted mentions from topics
  • How do I manage my Topics?
  • What are Topic Groups?
  • How do the Subtopics work?
  • How to use broad match keywords?
  • How to use exact match keywords?
  • How to use negative keywords?
  • How to use single and multi word keywords?
  • How to rename a Topic Group?
  • How to organize Topics into Groups?
  • How to improve the accuracy of my topics?
  • How to reduce the number of false positive matches in my topics?

Categories

  • Evaluating Customer AI
  • Getting Started
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  • Integrations
  • Topic Taxonomy
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