Freshdesk conversation insights, powered by AI
Identify the most important issues in your Freshdesk conversations, to improve your product and reduce churn.
Freshdesk conversation insights, automagically.
Say goodbye to manual tagging
Discover your most important issues
Let Prodsight automatically discover topics mentioned by your customers.
Gain deeper insight and prioritise
Search within topics to identify underlying issues and prioritise what really matters
Measure the impact
Implement your product or support changes and measure the impact on conversation volume and sentiment
Insights for customer-centered teams
Make better decisions by listening to your customers
Prodsight helps inform and prioritize product roadmaps by surfacing topics that matter to your customers.
Prodsight helps customer support teams reduce support volume by visualizing most common requests.
Prodsight helps customer success teams identify friction points in customer experience and identify reasons for churn.
Connect your data in a few clicks
Uncover your customer insights
Curious as to what insights are hiding in your support conversations?
Discover the power of automated conversation insights with our free 7-day trial.