Track topics and sentiment in Freshdesk

Automatically identify and track customer issues in your Freshdesk ticket to improve your product and customer experience.

Start a free 7-day trial. Plans start from only $69/mo.

Insights for customer-centered teams

Make better decisions by listening to your customers

Product Management

Prodsight helps inform and prioritize product roadmaps by surfacing topics that matter to your customers.

Customer Support

Prodsight helps customer support teams reduce support volume by visualizing most common requests.

Customer Success

Prodsight helps customer success teams identify friction points in customer experience and identify reasons for churn.

Conversation insights, automagically.

Say goodbye to manual tagging

Topic Auto-discovery

Automatically uncover topics mentioned by your users

Custom Topics

Track anything by creating your own topics

Sentiment Analysis

Track how users feel about your product or service

Email Reports

Get weekly topic trend reports delivered to your inbox

Integrations

Connect your data in a few clicks
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Zendesk

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Intercom

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Freshdesk

Testimonials

See What Customers are saying about Prodsight

"We had no stats on what users were saying in our Intercom conversations so we used our intuition when reporting on customer issues. With Prodsight we can easily track customer issues in real-time, assess impact and prioritise the right improvements for our users."
Sahil Makadia
Sahil Makadia
Operations at Catapult
"Prodsight helps us analyze our Intercom client conversations. It mixes beautiful, usable design with powerful text analytics that allows us to pinpoint key issues collected from our users."
Michal Sadowski
Michal Sadowski
CEO at Brand24
"Prodsight makes it so easy to get actionable insights from your Intercom conversation data and puts you on a path to solving real problems for your customers."
Jeff Gardner
Jeff Gardner
Head of Partnerships at Intercom
"It mines our conversations and helps us monitor what support questions are asked the most. This helps us keep on top of how've we can assist our customers."
Stephanie Johnson
Stephanie Johnson
SVP, Strategic Resources Group at Stratasan

Drill-down into any topic

Let Prodsight automatically discover topics mentioned by your customers. Stay on top of what matters to your customers.

Track topic trends

Visualise trending topics on timeline. Identify customer issues and verify what effect recent product changes had on your conversation volume.

Deep-dive into any topic

See every topic mention in a single place. Search within a topic to find quickly identify and verify underlying issues.

Track any topic

Sometimes you have a hunch about a customer issue but can't put a number on it. With Prodsight Search you can instantly find all mentions of a customer issue and quantify it to determine what action to take.

Uncover your customer insights

Curious as to what insights are hiding in your support conversations?
Discover the power of automated conversation insights with our free 7-day trial.