support center insights
Identify customer issues in support conversations to improve your help centre content and reduce ticket volumes.
No more Manual Analysis
Get every conversation analyzed
Get a high-level overview
Prodsight automatically groups conversation topics into high-level categories so you know where your customers need the most support.
Gain deep context into customer issues
Every mention of a topic is automatically highlighted and searchable which helps you quickly identify and verify underlying causes. Understanding the underlying causes helps you explain how best to overcome the issues in your help centre content
Test your hunches quickly
Sometimes you have a hunch about a customer issue but can't put a number on it. With Prodsight Search you can instantly find all mentions of a customer issue and quantify it to determine what action to take.
Connect your data in a few clicks
Learn how Prodsight can help your business
Track user issues
Prodsight automatically uncovers topics that matter to your users and ranks them by the volume and sentiment.
Prodsight can help you uncover churn reasons by isolating topics mentioned by your churned users.
Prodsight helps prioritize product roadmap by identifying and quantifying customer issues and requests.
Reduce your ticket volumes
Do you want to know what issues are causing most of your tickets?
Discover the power of automated conversation insights with our free 7-day trial.