Prodsight

Automated
support center insights

Identify customer issues in support conversations to improve your help centre content and reduce ticket volumes.

No more Manual Analysis

Get every conversation analyzed

Topic Analytics

Uncover topics that matter to your customers

Sentiment Analysis

Track how users feel about your product or service

Direct Integrations

Prodsight directly integrates with popular support systems

TOPIC GROUPS

Get a high-level overview

Prodsight automatically groups conversation topics into high-level categories so you know where your customers need the most support.

CONVERSATION SNIPPETS

Gain deep context into customer issues

Every mention of a topic is automatically highlighted and searchable which helps you quickly identify and verify underlying causes. Understanding the underlying causes helps you explain how best to overcome the issues in your help centre content

POWERFUL SEARCH

Test your hunches quickly

Sometimes you have a hunch about a customer issue but can't put a number on it. With Prodsight Search you can instantly find all mentions of a customer issue and quantify it to determine what action to take.

Connect your data in a few clicks

Integrations

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Zendesk

Live

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Intercom

Live

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Freshdesk

Coming soon

Learn how Prodsight can help your business

Use Cases

Track user issues

Prodsight automatically uncovers topics that matter to your users and ranks them by the volume and sentiment.

Reduce churn

Prodsight can help you uncover churn reasons by isolating topics mentioned by your churned users.

Prioritize Roadmap

Prodsight helps prioritize product roadmap by identifying and quantifying customer issues and requests.

Testimonials

Customer testimonials

"Issues which caused the most friction for users immediately bubbled to the top in the Prodsight reporting."
Phil Hayes
Phil Hayes
Eventree

Reduce your ticket volumes

Do you want to know what issues are causing most of your tickets?
Discover the power of automated conversation insights with our free 7-day trial.