Thoughts on User Research, Customer Success and Product Management directly from the Prodsight team.

Idea portals are not the solution to customer-centric product roadmaps

Any good Product Manager will tell you that a big part of their job is forming a deep understanding of customer needs, but the current crop of user idea suggestion[…]

Read more
How to properly tag Intercom conversations

How to properly tag Intercom Conversations

If you use Intercom, you might have seen a little tag label next to each message when you hover over it. If you ever clicked on it, you will know that[…]

Read more

How Eventree Uses Intercom Conversations to Improve Their Product

At Prodsight we are obsessed with building solutions that help companies make better product decisions. I chatted to Eventree’s Technical Director Phil Hayes to learn about how they are using[…]

Read more